Select your email service below to see specific instructions about protecting our email from being marked as SPAM.


About Whitelisting

Many email service providers and internet service providers have spam filters to keep out unsolicited emails. Due to the volume of users our mail provider has, a lot of emails are sent. This occasionally causes email service providers to interpret our emails as spam.

To make sure that you can receive our email, you can whitelist email messages sent through our provider. Whitelisting means that you set up your email software to accept incoming email from a specific email address or domain, overriding your email service provider’s spam filter.

Our email provider, Church Community Builder, uses several email addresses to communicate with users. Therefore, the most effective way to make sure that you receive our email is to whitelist the entire domain. Depending on the exact email service or program you are using, whitelisting may be done by entering one (or all) of the following domains into your email provider’s whitelist settings when prompted:

  • *

In the event that your email service or program cannot whitelist entire domains, we would suggest you add these individual addresses to your whitelist:

Since every email system is different, we have included whitelisting instructions for a few popular email service providers. Select your email service below to see specific instructions.

Whitelisting in Yahoo

You can ask Yahoo to filter emails from Church Community Builder to go directly to your inbox.

  1. Open Yahoo mailbox.
  2. Select Mail Options.
  3. Select Filters.
  4. Click Add Filter.
  5. In the top row, labeled From Header, select Contains from the pulldown menu. Enter or * to whitelist the domain of our email provider.
  6. Move down to the bottom of the page and locate the option Move The Message To. Select Inbox from the pulldown menu.
  7. Select Add Filter button once again.


Whitelisting in Hotmail/MSN

To whitelist in Hotmail and MSN, you can add our email address to your Safe List:

  1. Select Options from the top right (next to More Options).
  2. Select Safe and Blocked Senders
  3. Select Safe Senders
  4. In the space provided, enter * or to whitelist the domain of our email provider.
  5. Select Add.
  6. Ensure the safe list box has the address you entered, and select OK.
  7. You can also add these email addresses to your contact list:
    4. *
  8. Open the most recent email sent through us.
  9. Select the Save Address button (to the right in the line of options above the email).
  10. Click OK.
Tip: There is also a setting that controls how Junk mail is handled. Under Junk E-mail select Filters and Reporting and select Later.
Whitelisting in Gmail

To ensure that you receive sent mail in your inbox, you can add our email provider address to your Contact List. And, If one of our mails has been moved to the spam folder, you can mark them Not Spam, in order to whitelist it.

  • Open the latest email you want to whitelist.
  • There would be a few dropdown options just after the date on the right-hand side.
  • Select Add Sender to Contact List.


  • Select Contacts from the options on the left side of the Gmail Inbox.
  • Select Create Contact on the top menu.
  • Enter in the primary email box.
  • Select Save.
Undoing Spam Filter

If one of our mails has been by mistake moved to the spam folder, you can prevent future emails going to Spam by:

  • Selecting the Spam link – to open the spam folder.
  • Open the wrongly filtered email.
  • Select the Not Spam button at the top of the email (right next to Delete Forever).
Whitelisting in Outlook 2003 or higher

For Outlook 2003 or higher, you can whitelist emails by following these steps:

  • Open the email.
  • From the list of emails, right click on the sender’s email address.
  • Select Add Sender to Address book.
  • Click Save and Close.
For domain whitelisting:
  • Open email.
  • Select the drop-down arrow after Contacts in the contacts section (left-hand side, below Folders).
  • Select New Contact.
  • In the E-mail addresses box, enter *
  • Select Add and click OK.
Whitelisting in Norton AntiSpam

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam mails before it reaches your inbox. To make sure our sent mails reach you, you can add our email provider to your Personal Friends list or Global Friends list.

Here is how you can do that:

  1. Start Norton AntiSpam, select Status & Settings tab.
  2. Select AntiSpam.
  3. Select Configure button – right hand side bottom of the screen.
  4. Select Allowed List tab – second tab on the list of tabs.
  5. Select Add.
  6. Enter our provider address in the Email address box. *
  7. Select Ok.
Whitelisting in McAfee Spamkiller

The McAfee Spamkiller works with Outlook, Outlook Express, Outlook 98, MSN/Hotmail to block spam.

To whitelist emails sent through our email provide:

  • Select the Friends tab.
  • Select Domains.
  • In the address box, enter, choose “All Users at Domain” as Type and click Add.
  • Select Save.
Whitelisting in Spam Assassin

In Spam Assassin, you can whitelist our email provider in the User Preferences. To whitelist,

  1. Find the spamassassin folder from your hard drive, and open it.
  2. Look for a file named user_prefs. Open it with a text editor (for e.g. Notepad).
    • If there is no such file, create it. Instructions are available on their website.
  3. Make a new line in the file. On that line, enter whitelist_from, followed by
  4. Save and close the file.

For further information regarding how your email system handles spam, please contact your email provider. Our email provider, Church Community Builder, attempts to find the most up-to-date information, but you’ll be best served by contacting your email service provider directly for any specific needs.


Email Delivery

When an email is sent, our provider, Church Community Builder, is only half of the equation. Once a message is sent it goes through a process. That process begins with our mail servers attempting to “handshake” with outside email providers. If the handshake is accepted, the message is then handed off to the provider. From there, it is the email provider’s responsibility to deliver the email to the recipient.

Once that handoff occurs the providers have three options:

  1. Accept and then subsequently deliver to a user’s inbox.
  2. Accept and then subsequently filter and deliver to a Junk/SPAM box (this can be due to rules a user has put in place with the email provider or marking ANY message from our provider as SPAM). In these cases, as you know, the MA will receive an email, and you would have received one more email warning you to fix this.
  3. Accept and not deliver at all (this is entirely their choice).

Again, all of these options are out of our control once the handshake and handoff occur. The first place to start looking would be your Spam and Junk folders. Along with that, you should whitelist our domain with your email provider. A final suggestion in situations like this to add all our provider email addresses to your providers online “Contacts” or “Address Book.” This will help ensure the emails come through and are not redirected to Spam/Junk or just not delivered.

If this continues to happen you may need to contact the email provider directly, there have been instances where nondeliveries were happening and the individual had to call their email provider to allow the emails to come through (but consider this a “last resort” solution).